Cancellation policy
Purchase Options
CreekCrosser products are available for purchase directly through our official online store and verified sales channels (such as TikTok Shop and Shopify).
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Accepted Payments: We accept all major credit/debit cards, PayPal, TikTok Shop Pay, and other approved digital payment methods at checkout.
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Order Confirmation: Once an order is placed, you will receive an email or app confirmation showing your order number, payment amount, and shipping details.
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Inventory Availability: All purchases are subject to product availability. If an item sells out before your order is processed, you’ll be notified and refunded in full.
Order Changes & Cancellations
We begin processing orders quickly to ensure fast delivery.
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Before Shipment: You may request an order cancellation or change within 12 hours of placing your order by emailing creekcrosser.co@gmail.com
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After Shipment: Once your order has shipped, we can no longer modify or cancel it. You may still be eligible for a return under our Return Policy once the package arrives.
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TikTok Shop Orders: If your order was placed through TikTok Shop, cancellation requests must be made directly within the TikTok order page before the order shows as “Shipped.”
Pre-Orders or Limited Drops
For limited releases or pre-order items:
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All pre-orders are final once placed.
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Cancellations or refunds are only allowed if the product cannot be fulfilled within the stated time frame.
Refunds for Canceled Orders
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If a cancellation is approved before shipment, you’ll receive a full refund back to your original payment method within 3–5 business days.
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If your payment was processed through a third-party platform (TikTok Shop, PayPal, etc.), the refund timing may vary according to their policies.
Contact
If you need help with an order change or cancellation, contact:
📧 creekcrosser.co@gmail.com
Include your full name, order number, and the email address used at checkout.